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Account suspended?

Lorgaire de na Iomproidh
CollardGreens
Lorgaire de na Iomproidh
  • ESO: @Collard
Posted On: 04/18/2014 at 01:40 PM

Appears I was just booted from the game and now my account was suspended.  Didn't do anything malicious or anything.  Just a kick with no explanation...

 

This game is wearing thin on me...

Last Edited on: 04/19/2014 at 11:29 AM
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Response:

Tiarna de na Fhiaigh Corcra
Booie
Tiarna de na Fhiaigh Corcra
Replied On: 04/18/2014 at 01:46 PM PDT
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Appeal the decision thru the eso website, give fog the ticket number.  Sometimes he can help.

"A delayed game is eventually good, a bad game is bad forever" - Shigeru Miyamoto
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Lorgaire de na Iomproidh
CollardGreens
Lorgaire de na Iomproidh
  • ESO: @Collard
Replied On: 04/18/2014 at 01:49 PM PDT

I put the appeal in with ticket#  140418-060112

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Tiarna de na Fhiaigh Corcra
Booie
Tiarna de na Fhiaigh Corcra
Replied On: 04/18/2014 at 01:55 PM PDT
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Not that it helps you right now. Then looking at the forum, a lot of people have been banned from the game bugging out.

I hope that they resolve this very fast.



» Edited on: 2014-04-18 13:56:50

"A delayed game is eventually good, a bad game is bad forever" - Shigeru Miyamoto
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Lorgaire de na Iomproidh
CollardGreens
Lorgaire de na Iomproidh
  • ESO: @Collard
Replied On: 04/18/2014 at 01:59 PM PDT

Yeah..I've noticed the thread explosion on their forums.

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Caomhnoir de na Ulchabhan Buí
LordMelchom
Caomhnoir de na Ulchabhan Buí
  • GW2: Lord Azazel.8703
Replied On: 04/18/2014 at 02:06 PM PDT
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These problems are starting to add up and it seems like each patch we get a new wave of bugs. First it was the chat slow down and laggy. Then it was the missing bank slots and now people are getting suspended for no reason in game. When they broke no rules. If this keeps up people might lose faith in the game and turn to look at others. 

I am sorry this happened to you ( i thought it happened to me actually, Lets hope not ) and I hope they resolve this issue and quickly  

The people who influence you are the people who believe in you. Henry Drummond
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Saighdiuir de na Fhiaigh
Malthol
Saighdiuir de na Fhiaigh
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Replied On: 04/18/2014 at 02:21 PM PDT
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A lot of the reports of unearned bans, the folks are also reporting they had the bank slot loss and multiple pre-order items mails bugs.

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Lorgaire de na Iomproidh
CollardGreens
Lorgaire de na Iomproidh
  • ESO: @Collard
Replied On: 04/18/2014 at 02:22 PM PDT

I hope it gets resolved quickly as well.   As many complaints on the forums in the last hour, if Zenimax doesn't stop biting the hands that feed them, they are going to find their plates empty.

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Caomhnoir de na Ulchabhan Buí
LordMelchom
Caomhnoir de na Ulchabhan Buí
  • GW2: Lord Azazel.8703
Replied On: 04/18/2014 at 02:40 PM PDT
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Honesty the best thing people should do if they are effected by any of the things that i listed. Is to simply cancel their sub and wait until they fix their game before RE subbing. Honesty I know its the second week of the game. But it seems each week it is getting worse and worse from the looks of it. I can understand the first week of launch having bugs. But to ban innocent people ( and do not assume that everyone is a cheater either ) that is getting to the point were you do not trust the company any more because they cant seem to ban those that are truly are breaking the rules and those that are innoncent

I mean I could be going too far. But I mean where are you going to draw the line ?. The best way to send a message that you are unhappy with what happening is to Un sub from the game and wait until they fix the problems. Then you can come back and see how it is. But i could be wrong about taking that action but what else can you do ?. Hope things would get better and by the looks of it they seem to think everything was justified.

 

on top of that you cant access your account when you are suspended so you cant even cancel the sub apparently or something like that. Anyway I am getting a little tired of these bugs to be honest.. To many people are getting effected by them and now this.. This is like another straw added to the back of a Camel 

The people who influence you are the people who believe in you. Henry Drummond
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Fine de na Faolchu
BlackDeath
Fine de na Faolchu
Replied On: 04/18/2014 at 03:12 PM PDT
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I just got banned myself about an hour ago.  I was gone all day till around 4:30pm - downloaded the patch, logged in to play, spent about 45 mins playing and suddenly I got booted from the game.  I received a message that stated something to the effect "this account is logged in somewhere else" 


I immediately thought to myself "oh $@#$ someone hacked my account".  So I try to log back in to find my credentials don't work.  I'm starting to panic at this point.  Next thing I try to do is login to my ESO account on their webpage so I can change my password (still thinking I got hacked) to find out my account is "suspended"!? WTH!?  What I find most infuriating about this is how they lock you out of your account on their website so you can't manage your billing / subscriptions or post on their forum!  After some googling I'm finding this issue is rampant!  I've submitted several tickets already and requested telephone calls backs.  What makes me all the more angry is the fact I just purchased 6 months worth of subscription! DOH!

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Lorgaire de na Faolchu
Rohne
Lorgaire de na Faolchu
Replied On: 04/18/2014 at 03:37 PM PDT

I just got banned, too.  No reason given.  To the best of my knowledge, I didn't do anything deserving a ban.  In fact, I've been going out of my way to report bots and gold sellers.

Ticket: 140418-066144

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Seaimpin de na Aracos Oráiste
Randeth
Seaimpin de na Aracos Oráiste
Replied On: 04/18/2014 at 04:08 PM PDT

Yep, I got suspended too. I didn't even know there was an Item Dupe Bug until I saw the patch notes. I have no clue why they think I did  it.

Here is my ticket if it matters. 140418-069976

 

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Seaimpin de na Aracos Oráiste
Charlatan
Seaimpin de na Aracos Oráiste
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Replied On: 04/18/2014 at 05:08 PM PDT
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They are probably being a bit over-zealous with respect to banning people they think are involved in the bugs... just be patient, contact customer service, and don't lose your cool.

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Curadh de na Sailetheach
CaptainYamerica
Curadh de na Sailetheach
Replied On: 04/18/2014 at 06:37 PM PDT
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I just got home. Same issue. it says my account is suspended. here is the ticket number 140418-086015.



» Edited on: 2014-04-18 18:37:31

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Ban Finsceal de na Iolair
Morigana
Ban Finsceal de na Iolair
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Replied On: 04/18/2014 at 08:22 PM PDT

All we can say is to appeal these bans and give out a warning to everyone.

Whatever you do - do not go AFK inside a dungeon.  There are people reporting any character that stands still by a boss mob spawn location for any length of time since there are so many actual bots in these dungeons at the moment and the system may even have started tracking players in the dungeons and how long they spend in there at one spot - although I can't  be sure of this - it is one possible scenario.

Hope you all get back in soon.

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Fine de na Faolchu
BlackDeath
Fine de na Faolchu
Replied On: 04/18/2014 at 09:38 PM PDT
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There are uncountable posts on the ESO forums and especially Reddit - everyone telling the same story.  Then this was just posted on twitter...

http://forums.elderscrollsonline.com/discussion/82678

They're shutting the help portal down because they're getting flooded with people like us all in the same boat.

I'm extremely frustrated, upset, and disappointed in Zenimax and their extreme lack of customer support.  I submitted various tickets - received ticket numbers - however never received a confirmation email that a ticket was created / generated.

 

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Saighdiuir de na Fhiaigh
Meagh
Saighdiuir de na Fhiaigh
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Replied On: 04/18/2014 at 09:59 PM PDT
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After you submit your ticket I would respond to their prefab email to appeal right away. When I went through this same situation I changed my subject line to say Ban Appeal with the ticket number and responded to every email they sent. 

I'm really sorry to hear that this has happened to more family. It is a very terrible thing to go through having invested so much into the game and your character. Hope it gets fixed soon. - M.

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Curadh de na Sailetheach
CaptainYamerica
Curadh de na Sailetheach
Replied On: 04/19/2014 at 04:54 AM PDT
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I don't like to complain too much, but dang. I still have not received any sort of response from ZOS. Very frustrating indeed.

 

 

*EDIT* So out of curiosity I just tried to log in for the heck of it and guess what.. It's been fixed. I am happy with that, but why absolutely ZERO communication from ZOS is beyond me.



» Edited on: 2014-04-19 05:00:49

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Fine de na Faolchu
BlackDeath
Fine de na Faolchu
Replied On: 04/19/2014 at 06:00 AM PDT
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Update - Never received an email but I tried logging into my account via their webpage just now and IT WORKS.  Whereas before I was getting a "suspended" message.

I have not tried logging into the game client yet but I'm fairly confident this may be resolved.  Gesh what a scare.

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Saighdiuir de na Iomproidh Donn
Steerpike
Saighdiuir de na Iomproidh Donn
  • ESO: @Steerpike7
Replied On: 04/19/2014 at 08:55 AM PDT
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Curadh de na Aracos
Garyc
Curadh de na Aracos
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Replied On: 04/20/2014 at 05:45 AM PDT
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+1 for admitting they made a mistake.  +1 for fixing mistake sooner than later.  +1 for apologizing.

Other games <cough> Blizzard </cough> make no apologies.

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Lorgaire de na Iomproidh
CollardGreens
Lorgaire de na Iomproidh
  • ESO: @Collard
Replied On: 04/20/2014 at 07:41 AM PDT

Got released from my holding cell yesterday.

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Ban Curadh de na Faolchu
Betony
Ban Curadh de na Faolchu
Replied On: 04/22/2014 at 10:47 AM PDT

So sorry about your troubles.  I know I would be nutz if I was unfairly banned.   I was very happy to hear you were cleared and able to get back into the game!!!

I think they have a fabulous game with so much going for it; but there are a lot of humps to get over.  Besides trying to make things work on a megaserver and for different platforms (console and PC); they are also new to MMOs and how to deal with an MMO gamer's expectations and the problems that come with MMOs such as hacks, spammers, bots, etc.   People are having to adapt to a lot of changes and this isn't made easy because of the many problems.

 

 

 

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Taoiseach de na Arach Glas
Foghladha
Taoiseach de na Arach Glas
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Replied On: 04/22/2014 at 02:04 PM PDT
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Anyone still locked out? Pass me your ticket numbers

"It's not the loot and accolades you walk away with, it's the memories and friendships that you cherish forever." - Foghladha
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