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Missing Crafted Items

Seaimpin de na Capall
Maxina
Seaimpin de na Capall
  • GW2: Maxina.5146
  • ESO: @maxina
Posted On: 01/26/2018 at 05:30 AM
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Last night I crafted two boxes of Berserker Draconic Armor. After I finished I looked in my inventory to place in the bank and they were not there. I went back to the station and crafted one more and that showed up in my inventory. I have looked through everything, logged in and out changed characters, nothing; two boxes just vanished into thin air. 

I put in a ticket but I have no hope. They have never answered anything I have posted before. 

The crafting in this game is hard, costly and complex; I hate losing items for no reason. What I wanted to ask is doesn't what you do, like crafting show up in chat? I keep looking in there to see if I could find something like " you have crafted" insert name. I didn't see anything but I thought that I may not have the right channel selected. 

"Love all, trust a few, do wrong to none".
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Response:

Ban Ridire de na Fhiaigh
Lilanya
Ban Ridire de na Fhiaigh
  • GW2: duskyfaery.7263
  • ESO: @Duskyfaery
Replied On: 01/27/2018 at 10:16 PM PST
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It should show.  Do you have the game message setting active in your chat? There is a little triangle near the top of chat when you click that it pops a menu with check boxes and different types of chat listed that you can activate and deactivate.

 

Also I like to use http://gw2efficiency.com with a API key to search through my various character inventories, and the bank to find where I hid something, but I know third party sites aren't for everyone.

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Seaimpin de na Capall
Maxina
Seaimpin de na Capall
  • GW2: Maxina.5146
  • ESO: @maxina
Replied On: 01/29/2018 at 05:07 AM PST
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Thanks, Lilanya, I also used efficiency, nothing. I've heard nothing the ArenaNet. Guess I need to put it in the past and move on. I wanted those boxes of armor in reserve for the guild on the marketplace. I wanted to be able to fill an order without anyone having to wait for me to farm materials.

Max

"Love all, trust a few, do wrong to none".
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Devotion Rank 5Fellowship Rank 11Scholar Rank 3Artisan Rank 10
Bandraoi de na Iolair Dearg
Briseadh
Bandraoi de na Iolair Dearg
  • GW2: Briseadh.7386
Replied On: 01/29/2018 at 06:20 AM PST
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I've noticed, at least for me, that ArenaNet is not that bad with customer service though like most games will not always share info as much as we like either.

From my experience, even on stupid tickets I respond back to myself with figuring it out before they can, I still get an email checking if I have any other issues. My last ticket was handled in about 72 hours or so with a response and that was during the holidays. It was something I said I resolved and they didn't have to respond, but they did.

Due to the last patch causing a lot of dsyncing in game and even disconnecting issues for some, I think you might hear something later this week, since they have that to work on. I'm sure they are even if they are being overly tight lipped about it.

Another awesome thing with ANet tickets is you can update them after you posted them with added notes. So if you haven't explained where all you looked so far in the original, you can pop on to the probably still open ticket in the system and update with what you tried to do to find your missing items. I do this a lot with trouble tickets so they have the full story of what is happening on my end and what I did to try to fix it. It helps them narrow things down.

Of course, with missing items it is not always a guarantee it gets worked out, but ArenaNet compared to some games I've played does make some effort to have a customer service department that you can actually find, contact and know they have answered others. I won't mention the company with no toll free number, no ticket reporting setup, and 30 minutes of hold to resolve a money issue. That gaming company makes ArenaNet look like a knight in shining armor even if they can't always get things resolved or in a speed to keep all customers happy.

Don't mess with Mama Bear, I might hug you too tight. =D
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Bandraoi de na Ulchabhan Bán
Kitty
Bandraoi de na Ulchabhan Bán
  • GW2: Kitty.6219
Replied On: 01/30/2018 at 03:02 AM PST
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About anet tickets do check both your emails and the support website, for some weird reason hotmail blocked mails from support for a ton of games for me :/

"Be the player you want to meet".- Foghladha
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Seaimpin de na Capall
Maxina
Seaimpin de na Capall
  • GW2: Maxina.5146
  • ESO: @maxina
Replied On: 01/30/2018 at 05:16 AM PST
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Thanks all, I shouldn't give up hope so easily. There is a strong possibility that I'm cynical in my old age.

Max

"Love all, trust a few, do wrong to none".
Awards & Achievements
Devotion Rank 5Fellowship Rank 11Scholar Rank 3Artisan Rank 10