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A word on the recent disconnections and lag

Bantiarna de na Fhiaigh Dearg
Jessica
Bantiarna de na Fhiaigh Dearg
Posted On: 11/11/2016 at 10:31 AM
  • Twitch

CM Morgana
A word on the recent disconnections and lag
Greetings everyone,

We know the last two days of disconnects and lag have hurt your gameplay, and we want you to know that our teams have been working as hard as possible to get everything back to normal. We’ve identified two network issues that are causing troubles for those of you connecting to our Dallas (North America) datacenter. One is a network equipment issue on our side, and the other is an internet service issue outside of our network. Both of these issues happening simultaneously is leading to the unusual performance everyone has been recently experiencing.

We are incredibly sorry about this, and getting our network back to 100% is our #1 priority. We’re working with outside providers and our internal hardware teams to get both of these issues squared away. However, it is possible that these disconnects may continue to occur intermittently through the beginning of the weekend.

We’re making note of what customers are affected by this, and we’ll follow up with all of you once these issues have been resolved. Thanks for sticking with us through this, and we look forward to getting all of you back in the game!

Sincerely,

The RIFT Team

I wear my heart on my greatsword - Kaii Rose
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Response:

Tiarna de na Aracos Corcra
Twilah
Tiarna de na Aracos Corcra
  • ESO: @Twilah_Sylver
Replied On: 11/11/2016 at 10:36 AM PST
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Thanks for posting this Jessica.  I was wondering what was up.

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Curadh de na Iomproidh
McHaggis
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  • ESO: @Clansman2013
Replied On: 11/11/2016 at 10:48 AM PST
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I didn't get to play much last night, but it certainly didn't appear to be as bad as the night before. Hopefully It won't be too bad for the weekend, I need my MMO fix :)

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Bantiarna de na Fhiaigh Dearg
Jessica
Bantiarna de na Fhiaigh Dearg
Replied On: 11/11/2016 at 11:37 AM PST
  • Twitch

from rift team :

We're still working to resolve the network issues across our entire platform. Due to the frequency of outages over the last few hours we've decided to lock down all of the NA RIFT Shards.

Thanks for your continued patience as work through these issues.



» Edited on: 2016-11-11 11:38:36

I wear my heart on my greatsword - Kaii Rose
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Bantiarna de na Fhiaigh Dearg
Jessica
Bantiarna de na Fhiaigh Dearg
Replied On: 11/11/2016 at 11:37 AM PST
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will try to keep this thread updated as it continues :) glad I could help. The rift site itself was loading pretty slowly too.

I wear my heart on my greatsword - Kaii Rose
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Bantiarna de na Fhiaigh Dearg
Jessica
Bantiarna de na Fhiaigh Dearg
Replied On: 11/11/2016 at 12:47 PM PST
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CM Morgana
Network stability has improved, and so we are provisionally unlocking the NA shards while this is true. We are paying rapt attention to the situation, and this situation may change again in the future.

I wear my heart on my greatsword - Kaii Rose
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Bantiarna de na Fhiaigh Dearg
Jessica
Bantiarna de na Fhiaigh Dearg
Replied On: 11/11/2016 at 09:49 PM PST
  • Twitch

UPDATE by BRASSE (also posted to the end of this thread):

Hey folks,

With the network connection issues over the last few days we know many of you are concerned with your Patron status or just lost time playing in Telara. This has been a bad experience all around for you guys and for us. We want to let everyone know the plan moving forward into the weekend.

  • We're putting together compensation for everyone who has logged in since these issues started. This is something we'll post once we've resolved the issue and everyone is able to get in and play normally. Until then, there's no sense trying to predict how much we need to account for.
  • Until the network issue is completely resolved we will have ongoing disconnects. We have people watching around the clock and will do everything we can to get the games up and running as quickly as possible when we do come offline.


Our network team is working to resolve these issues all day, even on weekends. If we do have disconnects, rest assured we're on it and it's our top priority. Please hang in there a bit longer.
We're all in this together!
Brasse

I wear my heart on my greatsword - Kaii Rose
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